FQA

1. What is Galx?

Galx is your go-to online destination for stylish and high-quality clothing. We offer a wide range of fashion-forward apparel and classic wardrobe staples designed to help you express your unique style.

2. How can I place an order?

To place an order, simply browse our collection, select your desired items, and add them to your cart. Once you’re ready, proceed to checkout, enter your shipping and payment information, and confirm your order. You’ll receive a confirmation email with your order details.

3. What payment methods do you accept?

We accept a variety of payment methods, including:

• Credit and Debit Cards (Visa, MasterCard, American Express)
• PayPal
• [Any other payment methods you accept]

4. How can I track my order?

Once your order has shipped, you will receive a tracking number via email. You can use this tracking number to monitor your shipment’s progress on our [Tracking Page] or directly on the carrier’s website.

5. What is your return and exchange policy?

We offer a [number of days, e.g., 30-day] return policy on most items. If you’re not completely satisfied with your purchase, you may return or exchange it within this period. Items must be in their original condition with tags attached. For detailed instructions on how to return or exchange an item, please visit our [Returns & Exchanges Page].

6. How do I cancel or modify my order?

If you need to cancel or modify your order, please contact our customer support team as soon as possible. Orders are processed quickly, so changes or cancellations must be made before the order is shipped.

7. Do you ship internationally?

Currently, we offer shipping within the [your country, e.g., United States]. We are working on expanding our shipping options and hope to offer international shipping in the near future.

8. How do I sign up for your newsletter?

To stay updated on new arrivals, exclusive offers, and fashion tips, sign up for our newsletter by entering your email address in the subscription box located at the bottom of our website.

9. What should I do if I receive a damaged or incorrect item?

We apologize for any inconvenience. If you receive a damaged or incorrect item, please contact our customer support team immediately with your order number and details of the issue. We will work to resolve the matter as quickly as possible.

10. How can I contact customer support?

You can reach our customer support team via:

• Phone: 281-795-2121
• Email: [email protected]

Our support hours are:

• Monday to Friday: 9:00 AM – 6:00 PM CST
• Saturday: 10:00 AM – 4:00 PM CST
• Sunday: Closed

If you have any other questions, feel free to get in touch with us, and we’ll be happy to assist!